Sensormatic Intellex Anleitung zur Fehlerbehebung Seite 30

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Quick Reference Guide and Troubleshooting Guide
28 Troubleshooting Guide
Intellex hardware
verification screen
appears.
Hardware diagnostics
encountered a problem
during startup.
Insert a paper clip into the
pinhole above the REC
indicator on the front panel to
reset the unit. If the problem
remains, contact your dealer
or Sensormatic.
After starting up
Intellex, the cursor
jumps around the
screen and activates
functions without
touching the mouse.
The operating system
incorrectly interpreted
incoming text data at a
serial input as a serial
mouse.
Exit Intellex and start Device
Manager in the Windows
Control Panel. Disable the
serial (or ball point) mouse
and restart the unit.
NETWORK CONNECTION PROBLEMS
PROBLEM
POSSIBLE CAUSES SUGGESTED ACTIONS
Unit does not
connect to the
network, yet
Available appears
next to Network on
the Intellex Status
screen.
The cable is neither
Category 3 nor Category 5
twisted-pair Ethernet (CAT
3 TPE or CAT 5 TPE).
Use CAT 5 TPE cables.
A cable or connector is
defective.
Replace the defective cable or
connector.
The Computer Name for
this Intellex is assigned to a
different Intellex unit.
Change the Computer Name
on the Windows Network
screens.
A problem exists with the
network configuration.
Consult the network
administrator.
Consult the Network Client
Troubleshooting Guide.
Unavailable
appears next to
Network on the
Intellex Status
screen.
A problem exists with the
network configuration or
the network card
configuration.
Consult the network
administrator.
Consult the Network Client
Troubleshooting Guide.
PROBLEMS DURING STARTUP (continued)
PROBLEM POSSIBLE CAUSES SUGGESTED ACTION
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